Welcome to Urban Milk Dairy. This Shipping Policy outlines our practices regarding the shipment and delivery of products ordered through our website. By placing an order with Urban Milk Dairy, you agree to comply with and be bound by the terms outlined in this policy.

  1. Order Processing:

All orders placed through our website are subject to product availability and acceptance by Urban Milk Dairy. Once your order is confirmed and payment is received, we begin processing it promptly.

  1. Shipping Methods:

We offer various shipping methods to accommodate your preferences. Shipping costs and estimated delivery times are provided during the checkout process. You can choose the option that best suits your needs.

  1. Shipping Costs:

Shipping costs are calculated based on the weight of your order, shipping method selected, and your delivery address. The total shipping cost will be displayed during the checkout process before you confirm your order.

  1. Delivery Times:

Estimated delivery times depend on the shipping method chosen and your delivery address. While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control, such as carrier delays or unforeseen circumstances.

  1. Tracking Orders:

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status and estimated delivery time of your order through the carrier’s website.

  1. National Shipping:

At this time, we primarily offer shipping within Indian region only.

  1. Shipping Address:

Customers are responsible for providing accurate and complete shipping addresses. Urban Milk Dairy is not liable for any delays or non-delivery caused by incorrect or incomplete addresses provided by customers.

  1. Shipment Confirmation:

Upon shipment, you will receive a confirmation email with tracking information. If you do not receive this confirmation within the expected timeframe, please check your spam folder or contact our customer support.

  1. Delays and Exceptions:

While we strive to deliver orders within the estimated timeframe, delays may occur due to unforeseen circumstances. Urban Milk Dairy is not responsible for delays caused by factors beyond our control, such as weather, carrier issues, or public holidays.

  1. Lost or Damaged Items:

If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure a satisfactory resolution for you.

  1. Returns due to Non-Delivery:

If a shipment is returned to us due to non-delivery (e.g., incorrect address, unclaimed package), additional shipping charges may apply to reship the order.

  1. Changes to Shipping Policy:

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.

If you have any questions or concerns about our Shipping Policy, please contact us at contact@urbandairy.in.

Thank you for choosing Urban Milk Dairy. We appreciate your understanding and cooperation with our shipping practices.