Welcome to Urban Milk Dairy. This Refund and Cancellation Policy outlines our procedures regarding the cancellation of orders and the process for issuing refunds. By placing an order with Urban Milk Dairy, you agree to comply with and be bound by the terms outlined in this policy.
- Cancellation Policy:
1.1 Cancellation by the Customer: Customers may cancel an order within 24 hours of placing it, provided the order has not been shipped. To cancel an order, please contact our customer support team at contact@urbandairy.in. Once the cancellation is confirmed, a full refund will be processed.
1.2 Cancellation after Shipment: If an order has already been shipped, it cannot be cancelled. In such cases, customers can follow our Returns Policy for initiating the return process after receiving the order.
- Refund Policy:
2.1 Eligibility for Refund: Refunds are applicable under the following circumstances:
- Cancellation of an order within the specified timeframe.
- Receipt of damaged or defective products.
- Non-receipt of the ordered products within the stipulated delivery time.
2.2 Refund Process: Refunds will be processed within 7 business days of receiving and inspecting the returned product. The refund will be issued to the original payment method used for the purchase.
2.3 Refund Amount: The refund amount will include the cost of the product and any applicable taxes. Shipping charges are non-refundable unless the return is due to a mistake on our part or the product is damaged or defective.
- Damaged or Defective Products:
3.1 Reporting Damages: Customers must report any damage or defects in the received products within 3 days of delivery. Please contact our customer support team with clear images of the damaged or defective items.
3.2 Replacement or Refund: Upon verification of the reported damages or defects, customers can choose between a replacement of the product or a full refund. Urban Milk Dairy will cover the cost of return shipping for damaged or defective items.
- Non-Delivery:
4.1 Non-Delivery or Loss: If an order is not delivered within the estimated timeframe or is declared lost, customers are eligible for a full refund or a replacement, depending on their preference.
- Changes to Refund and Cancellation Policy:
We reserve the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at contact@urbandairy.in.
Thank you for choosing Urban Milk Dairy. We appreciate your understanding and cooperation with our refund and cancellation procedures.
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